escape Privacy Policy

This page describes what we collect when you use escape and how we keep that data protected. Our escape platform handles personal information — name, email, identity documents, payment details — as part of account creation, verification, and transaction processing. We process this data transparently and use it only for purposes we describe here.

We at escape operate under jurisdiction-restricted framing: our services are available only where local law permits. Data protection practices vary by jurisdiction, and we comply with applicable regulations in each region we serve. If you are located in Jakarta, Surabaya, Bandung, Medan, or other Indonesian cities where our escape platform operates, this privacy policy governs how we handle your information.

We believe privacy protection builds trust. This policy outlines what we collect, how we use it, who has access, and what rights you have. We do not sell personal data to third parties for marketing. We do not share payment information with anyone outside our payment processors. We keep your account details confidential and secure them with industry-standard practices.

What we collect on escape

Account and identity data

We at escape collect personal information during account registration. This includes your full name, email address, phone number, and date of birth. We request this data to verify your identity and create your escape account. Email and phone allow us to send account notifications (login alerts, withdrawal confirmations) and recover your account if you forget your password.

During KYC verification, we ask for identity documents — your national ID card, passport, or equivalent. We also request address proof such as a utility bill or rental agreement. We at escape use these documents only to comply with anti-money-laundering regulations and prevent fraud. We do not share these documents with third parties except as required by law. Once verification completes on escape, we retain the documents in encrypted form for regulatory compliance.

Payment and transaction data

We at escape collect payment information when you deposit or withdraw. This includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet), transaction amount, timestamp, and outcome (success or failure). We do not store full payment card numbers or complete bank account details — our payment processors handle those securely, and we retain only transaction references.

We at escape use transaction data to track your account balance, process withdrawals, detect fraud, and comply with financial regulations. We retain transaction history for seven years as required by applicable law. You can view your complete escape transaction history in your account dashboard anytime.

Activity and technical data

We at escape log your activity on our platform. This includes which football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League) you engage with, which live-dealer tables you play, slot games you try, and esports markets you follow. We track session length, login times, and device information (IP address, browser type, operating system). We use this data to improve escape — understand which features are popular, fix bugs, and optimize payment flows.

We at escape use cookies and similar tracking technologies. These store your login session, remember your preferences, and track how you navigate our platform. Most escape users can function fully with cookies enabled. If you disable cookies, some features may not work. We do not use cookies to track you across other websites — only on escape itself.

How we use and protect your data on escape

Data use on escape

We at escape use your personal data for specific purposes. First, account management: we verify your identity, prevent fraud, and secure your account. Second, transaction processing: we process deposits, withdrawals, and payment reconciliation. Third, regulatory compliance: we maintain records as required by law and provide data to regulators if legally demanded. Fourth, support and communication: we contact you about account issues, security alerts, or payment problems. Fifth, platform improvement: we analyze activity data to improve escape features, fix bugs, and optimize performance.

We at escape do not use your data for marketing to third parties. We do not sell personal information. We do not share payment data with external companies except our payment processors (DANA, e-wallet, mobile banking, local payment processors, and bank partners). We do not combine your escape data with information from other sources to build marketing profiles.

Data protection on escape

We at escape use industry-standard security measures. Your data travels over encrypted connections (HTTPS). Passwords are hashed, not stored in plain text. Identity documents are encrypted at rest. Payment information is tokenized — we never store complete card numbers or bank details. Our servers use firewalls, regular security audits, and access controls to prevent unauthorized access.

We at escape acknowledge that our servers may sit outside your jurisdiction. This means your data may be processed or stored outside Indonesia. However, we apply the same security practices regardless of location. If local law requires data localization, we comply with that requirement.

Third-party processors on escape

We at escape work with third-party service providers. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet networks, mobile banking, local payment, online payment, e-wallet) handle deposits and withdrawals. Email providers send account notifications. Hosting providers store our servers. Analytics tools track platform usage. We contractually obligate all third parties to protect your data and use it only for our escape service — never for their own marketing.

We at escape do not control these third parties' security practices directly. You should review their privacy policies if you want to understand their specific safeguards. However, we only partner with processors that meet industry security standards.

We at escape keep your personal data separate from marketing and never sell it to third parties — that transparency is central to how we operate.

Your rights on escape

You have rights over your escape account data. You can request access — we provide a copy of all personal information we hold. You can request correction if any data is inaccurate. You can request deletion of your account and associated data, subject to legal retention requirements (we must keep transaction records for seven years). You can object to certain processing activities, such as marketing communications. To exercise these rights, contact our support team through your escape account dashboard or email us directly.

We at escape respond to access and deletion requests within 10 business days. If your request requires investigation, we may take longer but will update you on progress. If we deny a request, we explain our reasoning (usually because legal requirements mandate data retention).

Cookies and tracking on escape

We at escape use cookies to store your login session and remember your preferences. These are essential for escape to function — without them, you would need to log in every page. We also use analytics cookies to track traffic patterns and identify bugs. These analytics cookies do not identify you individually — they aggregate behavior across all escape users to show us what features work well.

We at escape use third-party analytics services that may place their own cookies on your device. These cookies follow you across the internet, but we limit their scope to escape and do not pay for cross-site targeting. You can disable cookies in your browser settings, though this may limit escape functionality.

Changes to this policy

We at escape may update this privacy policy if our practices change or law requires it. We will notify you of material changes by email at least 30 days before they take effect. Continuing to use escape after notification means you accept the updated policy. You can always review the current policy here on our escape website.

Contact us about privacy

If you have questions about how we handle your data on escape, contact our support team. You can reach us via email through your escape account dashboard or via live chat. We respond in English during regional business hours. If you believe we have violated your privacy rights, you can lodge a complaint with our support team or with your local data protection authority.

This escape privacy policy is effective immediately and applies to all users of our platform. We at escape remain committed to protecting your data while serving our community across supported jurisdictions. Thank you for trusting escape with your information.